Samenvatting

The goal of this research is to provide The Dow Chemical CO. with relevant information in order for the company to find solutions regarding the current invoicing procedures of multi-line invoices. Dow indicates to experience a loss in valuable time during the current invoicing process. It is of high importance to understand the way of invoicing and to discover the bottlenecks and failures causing the additional time needed for posting an invoice. Firstly, the research is mainly focused on only understanding the process. Afterwards, a time saving substitute is requested and found within the company’s environment but without any shared knowledge. This potential solution requested research regarding its use and requirements. This hopefully, will result in a new time-saving process with an improving trend of productivity. Three recommendations regarding the professional product are proposed in this report however the conclusion would be to execute the implementation of an automation plan.