Noise is a common problem in hospitals, and it is known that social behavior can influence sound levels. The aim of this naturally-occurring field experiment was to assess the influence of a non-talking rule on the actual sound level and perception of patients in an outpatient infusion center. In a quasi-randomized …

This paper identifies dimensions of perceived cleanliness and subsequently presents a scale for measuring perceived cleanliness in service environments. The cleanliness perceptions scale (CPS) is more comprehensive than existing scales, which focus on how customers perceive the cleanliness of specific …

Purpose: The purpose of this paper is to present a systematic literature review on stimulus, organism and response variables related to actual and perceived cleanliness and develop a conceptual framework to encourage future research on cleanliness. Design/methodology/approach: The PRISMA statement methodology …

Gezonde GebouwenHet lectoraat Facility Management van de Hanzehogeschool Groningen levert een belangrijke bijdrage aan de verdere professionalisering van het praktijkgericht onderzoek naar de gebouwde omgeving in Nederland. Daarvoor wordt multidisciplinair en ontwerpgericht onderzoek gedaan. Altijd op …