Aanleiding: Door alle maatschappelijke ontwikkelingen is de opname duur in een revalidatiecentrum korter en herstellen steeds meer ouderen verder thuis. Na de revalidatieperiode bouwt een cliënt de aangeleerde vaardigheden om de zelfredzaamheid te ondersteunen verder op in zijn eigen woonomgeving. Belangrijk …

In cross-border e-commerce, electronic retailers (e-retailers) aim to extend their sales activities via the Internet beyond national borders. Unlike large companies, small and medium-sized enterprises are struggling with their international online expansion. This phenomenon is not limited to countries …

Data on which the manuscript was accepted: Reference: Snijders, I., Rikers, R. M. M., Wijnia, L., and Loyens, S. M. M., “Relationship Quality Time: The validation of a relationship quality scale in higher education”. Manuscript submitted for publication on 5 November 2016 at the journal of Higher Education …

Medisch Spectrum Twente is in samenwerking met Tactus Verslavingszorg een geprotocolleerde face-to-face behandeling verder gaan ontwikkelen naar een blended-care interventie, gericht op stoppen met roken: Blended Smoking Cessation Treatment. Met ondersteuning van Universiteit Twente en Saxion Hogeschool. …

Friday 27th October 2018 the official kick-off event unfolded at Inholland University of Applied Sciences in Delft. Participants from numerous companies and research establishments congregated to make new acquaintances and share their ideas. The dean of Inholland Delft, Gerard van Oosten, gave a welcoming …

This report provides a conducted research on different attributes of the Leisure guest segment of the Hampshire Hotel Fitland in Leiden. The expectations and performances are measured in terms of 29 different attributes by a questionnaire, based on the customer satisfaction model of Akbaba . Furthermore, …

This report shows the online customer journey of Hotel van Oranje. It finds that there are negative touch points with the younger generation and it is leading to customer dissatisfaction of the website. Key recommendations are:  A new responsive website for Hotel van Oranje  Monitoring the touchpoints …

To graduate this year as a marketing professional each student has to complete a thesis about a relevant subject. Van der Valk Hotel Leiden, the mandator, requires a customer satisfaction survey to discover how satisfied their business guests are. Van der Valk Hotel Leiden is a beautiful and luxurious …

Ever since the recognition of the causality between earthquakes in the Region Groningen, gas production and the ensuing damage to houses and buildings in that area, government faces big challenges in policy-making. On the one hand liability for damages must result in fast and effective repair of houses …