Using a designerly approach in projects within a wide spectrum of disciplines is increasingly popular. This paper describes a case in where the 1:10:100 design approach is used in a social sciences project and explores the mutual learning that took place. It discusses the added value of using design …

This study links business requirements and adaptability of existing software systems. Organizations expect flexibility of IT with regard to business requirements. We hypothesize that the flexibility of business requirements is difficult in IT systems, because of software dependencies in the way domain …

In face-to-face social interactions, blind and visually impaired persons (VIPs) lack access to nonverbal cues like facial expressions, body posture, and gestures, which may lead to impaired interpersonal communication. In this study, a wearable sensory substitution device (SSD) consisting of a head mounted …

In this paper, we describe the development of a collaborative approach to elicit and analyse service process experience as part of a project commissioned by the Dutch Ministry of Infrastructure and Environment. We designed and deployed a model-based instrument for measuring the experiences of both the …

Dit artikel behandelt de problematiek van transities en continuïteit van ondersteuning bij mensen met een verstandelijke beperking. Het onderzoek kijkt naar de vraag welke wensen en behoeften mensen met een lichte en matige verstandelijke beperking (of gezinnen met één of meerdere gezinsleden met een …

In this article, we present a method for analyzing the communication of people who exchange dynamic and complex information to come to a shared understanding of situations and of the actions planned and monitored by one party, but executed remotely by another. To examine this situation, we analyzed dispatchers …

One of the big problems visually impaired persons experience in their daily lives, is the inability to see non-verbal cues of conversation partners. In this study, a wearable assistive technology is presented and evaluated which supports visually impaired persons with the recognition of facial expressions …