Artificial intelligence (AI) is an emerging technology and offers opportunities for developing innovative products and services. Traditionally, innovation process models are tools to support innovation. However, existing innovation process models are criticized for being generic, rigid, and resource-intensive, …

There is a lack in researching chatbots in terms of organizational boundaries and on stakeholder perspective regarding the feelings of end users toward the interactions for corporate communications (Syvänen and Valentini in J. Commun. Manag. 24:339–362, 2020). Mainly, chatbots are being used to assist …

Change agent capacity-building compendium.Due to increasing globalization, technological advances and sociological changes, the world is becoming more complex than ever. Complexity has gone from large systems, to organizational and individual levels. Today it concerns all aspects of society. The will …