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Zocht je misschien: robert, roos, advies?

How perceived fit affects customers’ satisfaction of in-store social robot advice

Verhagen, Tibert (Lectoraat Emerging Technology For Business); van de Sanden, Stephanie (Lectoraat Emerging Technology For Business); Nas, Ewout (Lectoraat Emerging Technology For Business); Arnoldy, Jacqueline (Lectoraat Emerging Technology For Business); Hindriks, Koen

In their study "How Perceived Fit Affects Customers’ Satisfaction of In-Store Social Robot Advice", Stephanie van de Sanden, Tibert Verhagen, Ewout Nas, Jacqueline Arnoldy, and Koen Hindriks explore how various dimensions of perceived fit influence customer attitudes and satisfaction toward social robots …

2024-06-12AlgemeenConferentiebijdrage

Improving User’s Confidence to Act When Using Advice Algorithms Through Interactive Use of Counterfactuals

Jeroen van Grondelle (Onderzoeker); Marlies van Steenbergen (Lector); Aletta Smits (Onderzoeker); Marcel Stalenhoef (Onderzoeker); Koen van Turnhout (Lector); Tijs Timmerman (Lector); Harald Pol (Lector)

In this paper, we explore the design of web-based advice robots to enhance users' confidence in acting upon the provided advice. Drawing from research on algorithm acceptance and explainable AI, we hypothesise four design principles that may encourage interactivity and exploration, thus fostering users' …

2024-06-09ICT & MediaConferentiebijdrage

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How perceived fit affects customers’ satisfaction of in-store social robot advice

Improving User’s Confidence to Act When Using Advice Algorithms Through Interactive Use of Counterfactuals

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