In recent decades, higher education institutions have undergone a profound transformation, expanding their missions from teaching and research toward a stronger societal engagement and impact. Within this context, Dutch Universities of Applied Sciences (UASs) offer a distinctive case: since the formal …

In the Netherlands, client and family participation in care for people with intellectual disabilities has been in vogue for a long time, and increasingly receives attention (KPMG and Vilans 2017). However, the perspective and experiential knowledge of service users and relatives is often still insuBiciently …

This dissertation increases our insight into the role of the service employee’s intercultural competences in the service to culturally diverse customers. Investigating the effect of the intercultural competences of service employees is of major importance because, as a consequence of globalization, the …