This thesis project was carried out for Accres. In previous years, Accres conducted customer satisfaction surveys on an occasional basis. In the customer satisfaction surveys the main focus was on the hard side of the service quality. That is why Accres requested an additional research on the soft side …

The accessibility of the Rotterdam region and port is important for the economy of not only the region itself but for the Netherlands as a whole. This is because, in addition to the largest port complex in Europe and Greenport Westland, the Rotterdam region also offers space for various business services …

Aim: To describe the extent of perceived collaboration between family caregivers of older persons and hospital nurses. Background: Collaboration between hospital nurses and family caregivers is of increasing importance in older patient’s care. Research lacks a specific focus on family caregiver’s collaboration …

From the start of the energy transition is has been believed that the development of wind power as a renewable source of electricity was vital for reaching the climate goals related to the decarbonization of the energy sector. The LCOE variable is globally applied when comparing the cost for the use …

This report aims to provide details of the creation of a cross-platform multi-user solution for the company Zwartlicht. It contains all the steps that have been used over the duration of the whole graduation project, as well as the findings acquired from exploring new functionalities of the game engine …

Green spaces play an important role in urban areas. We study the accessibility of green urban areas by combining open data sets about green with population size data. We develop a mathematical model to define the population density of a green area and calculate the available green space depending on …

This research explores current strategies and approaches directed to integrate innovative technologies in the home modification process to support independent living and ageing in place. The systematic review considered studies conducted from the perspective of architecture, smart technology, and gerontology. …

Internationalization in higher education has been a substantial and impactful phenomenon, which has proven to be of high value to both the Dutch society and the global community as a whole. With the heightened tendency of bachelor and master degree-seeking students opting to enroll to study programs …

Individuals in multiproblem situations frequently seek frontline legal support. The support by frontline legal professionals is limited by its focus on the legal issue instead of the underlying problems. A strong focus on client values – i.e. on the outcome that these services yield in the client’s perception …

Background: Despite the wide range of available treatment modalities a delay between the first outbreak of acne vulgaris and an effective treatment outcome is experienced by many patients. Considering the growing incentives to improve patient satisfaction and quality of care while reducing healthcare …