As a German conglomerate company specialized in electrical engineering and electronics, operates Siemens the world market with eight different divisions ranging from Power and Gas to Mobility. This study refers to the division Siemens Building Technologies (BT), the worlds market leader for energy efficient …

Skydreams offers online industry specific marketplaces where consumers can find a qualified service professional for their home decorating or renovation projects. Next, Skydreams online marketplaces give business the opportunity to get in touch with customers. This research has a focus on the lead generation …

Sportclub Exercise is a Sportclub in Voorburg, The Netherlands. Exercise has one location and about 1,500 active members. Exercise is a high-end gym competing with several other high-end gyms in Voorburg and its surrounding area. Aside from subscriptions for fitness and group lessons, Exercise also …

The library of The Hague consists of eighteen buildings, scattered throughout the city. The main building, located in the city center, attracted more than 1.1 million visitors and customers in 2016. The library is part of the municipality of The Hague and the main building is actually integrated within …

Introduction This report is written for Personal Sports Club. This report will gain more insight into the customer satisfaction for Personal Sports Club. At this moment in time, Personal Sports Club has little to no insight in their customer satisfaction. That is why this research was needed. Background …

The Leidse Schouwburg-Stadsgehoorzaal is the umbrella organisation of the concert hall and the oldest theatre in the Netherlands in Leiden. The Leidse Schouwburg-Stadsgehoorzaal offers shows and concerts to a wide range of visitors. Within the organisation, there was no focus on the Customer Journey. …

Personalization, production on-demand, and flexible manufacture facilities are growing within the European apparel sector, supported by national and regional public policy. These developments seem to embody a much waited “paradigm shift” in the fashion industry; a shift from global to local scale, from …

De afdeling Marketing & Communicatie van Topaz heeft van onder andere de cliëntenraad, medewerkers van Topaz en mantelzorgers vernomen dat mantelzorgers klachten hebben over de huidige informatievoorziening. De informatie die ze ontvangen sluit namelijk niet aan bij wat de organisatie hen voorspiegelt, …

Marktgevoel is een organisatie die zich roert in de financiële dienstverlening. Het is een abonnementsdienst waarmee particuliere beleggers transacties kunnen volgen tegen betaling. In het begin van 2017 tot en met mei 2017 is er een onverklaarde afname in het aantal abonnees van de organisatie. Om deze …

In opdracht van Rabobank Haarlem en Omstreken is door opdrachtnemer Daniëlle van Duijn een kwalitatief onderzoek uitgevoerd naar de klanttevredenheid onder ex-klanten. De vertrekmotieven van deze doelgroep zijn niet altijd intern bekend. Rabobank Haarlem wil hier meer inzicht in, zodat in de toekomst …