Firms increasingly use social network sites to reach out to customers and proactively intervene with observed consumer messages. Despite intentions to enhance customer satisfaction by extending customer service, sometimes these interventions are received negatively by consumers. We draw on privacy regulation …

Ethics by Design concerns the methods, algorithms and tools needed to endow autonomous agents with the capability to reason about the ethical aspects of their decisions, and the methods, tools and formalisms to guarantee that an agent’s behavior remains within given moral bounds. In this context some …

Het hbo kampt met gering studiesucces van studenten in termen van studievoortgang, uitval en gepercipieerde competentie. Welke maatregelen kan het hbo nemen? Deze bijdrage, gebaseerd op het proefschrift ‘One size fits all?’, gaat over leerpsychologische factoren en interactionalistische factoren waaruit …

‘Old’ marketing, such as flyers and newspaper ads, did not work that well anymore for Sport2000 Bakker, and was becoming too expensive. They assumed that social media would be a cheaper, more effective, and goal-oriented marketing tool. Sport2000 Bakker was also seeking more customer participation and …

Reputation has often been proposed as the central mechanism that creates trust in the sharing economy. However, some sharing platforms that focus primarily on social rather than economically driven exchanges have managed to facilitate exchanges between users without the use of a reputation system. This …

In face-to-face social interactions, blind and visually impaired persons (VIPs) lack access to nonverbal cues like facial expressions, body posture, and gestures, which may lead to impaired interpersonal communication. In this study, a wearable sensory substitution device (SSD) consisting of a head mounted …

Professional youth workers and their organizations pursue further improvement of quality and transparency in their work. Political developments require to demonstrate the added value of professional youth work to active citizenship. Due to the complex, dynamic and interactive nature of professional youth …

This book is the newest addition to the Routledge series ‘Directions in Ethnomethodology and Conversation Analysis’, which is dedicated to publishing the latest work on the study of human conduct and aptitudes, the (re)production of social orderliness and the methods and aspirations of the social sciences. …

We apply the capability approach to understand the scope and limitations of community efforts to support older adults dwelling in integrated service areas (ISAs) in the Netherlands. An ISA is a neighborhood-based form of care organization aimed at the widening of opportunities to achieve well-being goals …

As the problem of child abandonment in Uganda’s capital city Kampala has risen over the past decades, so has the demand for child care centers to take care of these children. However, the increasing use of institutional care in Uganda has raised questions about its impact on a child’s development. It …