Experts like Jouslin de Noray, Shiba and Hardjono discern three paradigms in quality management: control, continuous improvement and breakthrough. Van Kemenade argues that before being able to reach breakthrough you need another paradigm: commitment.

Wikipolicy: the development of institutional policy using social software. In 2008, the University initiated a project entitled “Policy Workshop 2013” to deliver the “2009 - 2013 policy framework”. This new policy should encapsulate the insights, opinions and wishes of students, staff and stakeholders. …

A Chinese colleague of mine said to me the other day: “You’re an old man!” I was really hurt by this remark, because first of all do I not feel old and secondly, there are things that I would definitively not like to hear from a young woman. My colleague on her part probably wondered why my reaction …

In The Guardian, Alan Rushbridger compared the future of newspapers to climate change. Five years ago, many climatologists were sceptical whether climate change was a real and serious issue. Today, most scientists agree that global warm ing is a fact of life. In the world of newspapers, at present, almost …

This paper presents an approach to organizational research that aims to produce research results that are both relevant and rigorous. The research approach combines the designing of a management tool with the testing of the tool using an action research methodology. The lack of relevance in organizational …

Based on the soil data established previously by a team of researchers at the Technical University of Istanbul, a wave amplification study is conducted for the town of Avcılar, Istanbul, located at about 120 km west of the epicentre of the Kocaeli earthquake of August 17, 1999. It is determined, through …

International Summer School on the Digital Library Course 2: Digital Libraries and Education 8 August 2002 Our proposition in this paper is: The overall quality of education can be improved by application of the different expertises of educational and library staff in course design and course delivery. We …

In the first part of this article we intend to indicate a traditional theory about the testability of economic theories. This theory is based on a rationality postulate: rationality is presupposed. The second part will deal with a second theory on economic theory formation, in which rationality occurs …