This paper is a case report of why and how CDIO became a shared framework for Community Service Engineering (CSE) education. CSE can be defined as the engineering of products, product-service combinations or services that fulfill well-being and health needs in the social domain, specifically for vulnerable …

Full text met HU account. In this article we report a study into the Dutch probation service about the question whether structured decision making about case management plans does or does not improve the quality of these plans, and subsequently improves the effectiveness of offender supervision. Two …

In this chapter we discuss the main impediments to the adoption of reverse factoring (RF) by suppliers in the logistics services business. Although the usage of RF is ascending, empirical evidence on RF and its implementation, especially from the point of view of suppliers, is scarce. The project reported …

The academic and professional attention to the large synergies hidden in horizontal collaborations is increasing. This study attempts to address the impact of collaborative transport on transportation lead-time and lead-time variability through empirically investigating a group of SMEs involved in a …

In this paper we present data on 407 homeless adults who have just entered the Dutch social relief system. We examined their personal goals of homeless adults and the association between their perceived goal related self-efficacy and their quality of life. Based on a hierarchical regression analysis …

Abstract Objective: To describe changes in the health service delivery process experienced by professionals, patients and informal caregivers during implementation of a national programme to improve quality of care of geriatric rehabilitation by improving integration of health service delivery processes. …

This survey is about recognizing patterns in the way Small and Medium Enterprises (SMEs) organize their procurement activities. The scope of the survey is limited to the key commodities of the SME. A key commodity is defined as the purchased product or service group which is essential for realizing the …

Na het opstellen van de probleemformulering is er literatuuronderzoek gedaan waar een theoretisch kader met conceptueel model uit voort is gekomen. De theorie die aansluit bij dit onderzoek naar ledentevredenheid is het Total Perceived Service Quality-model dat ontwikkeld is door Christian Grönroos in …

Opdrachtnemer Laura Heemskerk kreeg de opdracht om onderzoek te doen naar de klanttevredenheid, specifiek gericht op de noten van het huismerk. Dit was nodig omdat een aantal consumententrends opgemerkt werden. De belangrijkste trend is dat de consument bewuster omgaat met eten en gezond eten prefereert …

The Dutch equestrian sports market has gone through many changes over the past years. The equestrian sports market increased by 16% between 2001 and 2006, a time where the brand HV POLO had a strong growth in business. Between 2006 and 2011,the company noticed change as the equestrian sports market …