The thesis is about how Lobelia Tours and Travel Agency is able to increase it CBT product offer. Here, the thesis student conducted several interviews with locals of Rwanda and CBT professionals in Germany. At the end, a solution is provided that combines several CBT activities in one place.  

Aan de hand van de ‘customer journey’ beschrijven we in dit rapport welke barrières mensen met een beperking ervaren voor, tijdens en na de reis en hoe de reisindustrie hierop kan inspelen. In dit rapport vatten we de belangrijkste bevindingen samen van vijf onderzoeksrapporten en ons literatuuronderzoek …

Dit project poogt een bijdrage te leveren aan het versterken van “de kennisketen van de gastvrijheidseconomie” middels de volgende projectdoelstellingen: • SWOT-analyse van huidige situatie, vanuit verschillende stakeholderperspectieven: kijkend vanuit de ontwikkelopgaves die men ziet, aan welke data …

De markt van groepsvakanties en groepsuitjes is sterk in beweging. Mensen gaan steeds meer in groepsverband op pad in wisselende samenstelling. Het aanbod kent steeds meer spelers naast de traditionele groepsaccommodaties. Ook op het gebied van marketing is de sector in beweging met een veelheid aan …

The Icelandic landscape is facing increased pressure in a geopolitical situation where energy policies and increasing tourism lead to infrastructural development and ecological adaptation. Tectonic plates and glaciers create renewable Energy industries in Iceland. They rely on considerable renewable …

The desire for new experiences that are truly authentic has become an important mainstream in the tourism industry. The main goal of this empirical case study was twofold: 1) To determine which concept of authenticity in tourism literature is most connected to Pine and Gilmore's theory on the search …

Several facts and developments in the economy and the spa industry lead to shifting customer demands. In combination with an insufficient understanding of the process of experiences and their effects on customers result in the need for a deeper insight into the individual customer experience in the spa …

West Georgia is a travel agency in the seaside city, Batumi, Georgia which operates inside the country borders including services such as accommodation, food & drinks and tours. The firm offers its services in Georgian, Russian, English and Arabic languages. West Georgia has hosted tourists from a few …

The project consists of a regional strategy for the Bajo Guadiana River Valley, in the southern border in between Portugal and Spain. Developed in three steps: Landscape Regeneration, Sustainable Local Production, Green-Blue Accessibility. Analyzing the area, it is clear that the current use of the …