For IT services companies, delivering high quality IT services is of eminent importance. IT service quality drives customer satisfaction, which in its turn drives firm performance. It is this link that is addressed in this paper: How can the performance of customer service delivery teams be improved, …

"How can IDF communicate better and optimize their external communication to generate more free publicity?" Over the years IDF has given priority to focussing on their work rather than building up a strong image to the outside publics. So far, the communication strategy of the foundation with the target …

This report is concerned with the current position of CISAC (International Confederation of Societies of Authors and Creators). Surrounded by a large network of collecting societies and essentially a lobbying organization, CISAC increasingly feels pressures (at least in Europe) to respond to copyright …

In opdracht van Philips Applied Technologies werd tijdens het Simplicity event het concept 'Living Scenes' gepresenteerd. Living Scenes gaf weer hoe verlichting in een hotelkamer een andere dimensie kreeg. De verlichting werd naar eigen gevoel en wens geregeld door een hotelgast. Op deze manier kunnen …

This paper lays the groundwork for building a communication model that will help cultivate communities of practice through the use of strategic communications. Theoretical models describing communities of practice in organizational knowledge generation typically have three main actors; the individual, …

Although there has been an enduring interest in corporate identity and image management, there is relatively little systematic empirical research on the topic. Large due to the diffuse interpretations, and dubious denotation that have characterized the subject of corporate identity so far, the authors …

The title compound, C24H16N2O8, is a twofold symmetric ether with two acetyl groups attached to the O atoms of the 1,1′-bi-2-naphthol. The molecular structure confirms that the nitro substituents are at the 6,6′ positions.

Michael additions of α-nitroesters with enones and α,β-unsaturated aldehydes result in quantitative conversions to the corresponding 1,4-adducts by performing the reactions in water in the presence of ytterbium triflate as water-tolerant Lewis acid.