This chapter takes the starting point that the power to deter consists of three components: (physical) capacities, concepts (strategy, plans, decision-making procedures) and will (moral, determination, audacity). In case one of these components is underdeveloped or not in place, (coercive) power fails. …

Although it appears increasingly important yet potentially challenging to attract customers to physical stores, location-based messaging, i.e., delivering mobile phone messages using data about the recipient's location when that recipient is near the sender, has been said to enable such attraction. Still, …

This article explores how junior design professionals cope with value-based conflicts. We interviewed 22 design professionals about past and current value-based conflicts and the coping strategies adopted. Applying a grounded theory approach, we identified 11 types of coping strategies employed by junior …

The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

In dit artikel presenteren we de uitkomsten van een grootschalig praktijkgericht onderzoek naar de relatie tussen gezinshuisouders en ouders van jeugdigen die niet meer thuis kunnen wonen. De volgende onderzoeksvraag was daarbij leidend: Welke aanpak om tot een constructieve samenwerkingsrelatie te komen …

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The increase in consumption of resources has led to more waste being generated, which then needs to be managed at the end of their life-cycle as waste. Current practices of waste management are not efficient as they lead to a release of emissions and a loss of value that is present in the resource, which …

In the operational systems of the Dutch Public Prosecution Service, data about criminal cases are registered. This information is used to generate crime statistics or other management information as input for policymaking. A key element for these statistics is the crime type of a case, which is normally …

One of the tasks for higher education is to prepare students for their role in a changing world and to stimulate them to develop broader competencies than only in their own discipline. There are many initiatives in which existing curricula are redesigned to prepare students for this changing world. These …

The origins of SWOT Analysis is obfuscated in the literature. This paper fills that void and reconstructs its early development in context. The empirical basis of SWOT started in 1952 within the Lockheed’s Corporate Development Planning Department. One of its thus far unknown pioneers, Robert Franklin …