Home telehealth (HT) refers to the use of videoconferencing to provide care to patients remotely and can help older adults age in place. However, these technologies are unlikely to impact care unless health care providers are motivated to use them. Education may play a key role in increasing motivation …

Worldhotel Grand Winston, onderdeel van Worldhotels is een zakenhotel in Rijswijk waar jaarlijks meer dan veertienduizend zakelijke gasten verblijven. Sommige van deze gasten zijn niet tevreden over hun verblijf zoals blijkt op hotelbeoordelingsinternetsites. Het management van het hotel wil weten waar …

De opdrachtgever voor dit onderzoek is bedrijf X. Het bedrijf kampt met het probleem dat er sinds 2008 steeds meer klanten weggaan bij het bedrijf. De aangeboden service is volgens de opdrachtgever de voornaamste aanleiding van dit probleem. Service is namelijk een ontastbare factor waar de klant ontevreden …

In opdracht van StudiekeuzeOpMaat is er onderzoek gedaan naar de klanttevredenheid van de klanten van StudiekeuzeOpMaat over het traject zoals dat door hen aangeboden wordt. De vragen die gesteld zijn in de onderzoeken zijn gebaseerd op dienstenkwaliteitstheorie van Grönroos. Hij stelt dat de ervaren …

Informal caregivers of the frail elderly often experience the demands placed on them as a heavy burden and a threat to their quality of life. Informal care refers to the unprofessional and unpaid assistance provided by partners, family or close friends. Frail elderly people suffer from age-related problems …

The purpose of this study was to describe the interventions implemented in a quality improvement programme to improve transitional care and evaluate its effectiveness in reducing bottlenecks as perceived by professionals and improving chronically ill adolescents’ experiences with care delivery.

Background: Peer Assessment (PA) in health professions education encourages students to develop a critical attitude towards their own and their peers’ performance. We designed a PA task to assess students' clinical skills (including reasoning, communication, physical examination and treatment skills) …

Background: A quality improvement collaborative is an intensive project involving a combination of implementation strategies applied in a limited “breakthrough” time window. After an implementation project, it is generally difficult to sustain its success. In the current study, sustainability was described …

Nowadays, modern societal trends and technologies enable us to live our lives with comfort and fun. On the one hand, these developments enhance quality of life, on the other hand there are downsides related to our health and happiness. Therefore, in our current society, it is necessary that parents consciously …

In this paper we analyse the way students tag recorded lectures. We compare their tagging strategy and the tags that they create with tagging done by an expert. We look at the quality of the tags students add, and we introduce a method of measuring how similar the tags are, using vector space modelling …