Research Questions • What are the characteristics of vulnerable populations in The Hague? • What are their needs in order to adapt to heatwaves, and how do they cope? • What are existing sustainable solutions for protecting vulnerable populations? • How can the municipality of The Hague increase urban …

Our approach is multi-actor and solution driven: • We study global problems with the people directly involved in those problems. • We study what those people do, how they do it, and how their practices can be improved. • This allows us to unpack global governance into more local practices of new and …

This paper analyses the ways in which informal mediation channels facilitate service delivery in the Citizen Service Bureaus at the Municipal Corporation of Delhi and give rise to an interplay between formal and informal institutions. In particular, the personal backgrounds of brokers as informal mediators …

This applied research project aims to generate a better understanding of the effects of heatwaves on vulnerable population groups in the municipality of The Hague, and suggests ways in which the municipality can help such groups to cope with these heatwaves. The research was performed as a cooperation …