In this paper, we describe the development of a collaborative approach to elicit and analyse service process experience as part of a project commissioned by the Dutch Ministry of Infrastructure and Environment. We designed and deployed a model-based instrument for measuring the experiences of both the …

Dit artikel behandelt de problematiek van transities en continuïteit van ondersteuning bij mensen met een verstandelijke beperking. Het onderzoek kijkt naar de vraag welke wensen en behoeften mensen met een lichte en matige verstandelijke beperking (of gezinnen met één of meerdere gezinsleden met een …

In this paper we discuss mixed-method research in HCI. We report on an empirical literature study of the NordiCHI 2012 proceedings which aimed to uncover and describe common mixed-method approaches, and to identify good practices for mixed-methods research in HCI. We present our results as mixed-method …

In this paper we discuss our experiences with the 1:10:100 approach for organizing requirements elicitation in open innovation projects. 1:10:100 was originally developed to tackle the complexity of ‘wicked’ design problems, but also turns out to be a helpful means to organize requirements oriented pro …

In this paper, we describe our study on the relation between formation of abstractions and aspects of executive control in the context of process modeling. We have observed and recorded three business process modeling projects in different companies. We report on the findings resulting from the analysis …

In this paper we discuss the use and challenges of identifying communities with shared semantics in Enterprise Modeling. People tend to understand modeling meta-concepts (i.e., a modeling language’s constructs or types) in a certain way and can be grouped by this understanding. Having an insight into …