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Rethinking Conversation Styles of Chatbots from the Customer Perspective: Relationships between Conversation Styles of Chatbots, Chatbot Acceptance, and Perceived Tie Strength and Perceived Risk

Xiao, Ruilin; Yazan, Mert (Lectoraat Digital Commerce); Situmeang, Frederik Bungaran Ishak (Faculteit Business En Economie (Fbe))

Grounded in the Stereotype Content Model, Risk Perception Theory, Technology Acceptance Model, and Relational Embeddedness Theory, this research delves into the relationship between chatbot conversation styles, customer risk, and the mediating role of chatbot acceptance and tie strength in online shopping. …

2025AlgemeenArtikel

The Impact of Quantization on Retrieval-Augmented Generation: An Analysis of Small LLMs

Yazan, Mert (Lectoraat Digital Commerce); Verberne, Suzan; Situmeang, Frederik (Faculteit Business En Economie (Fbe)); Petroni, Fabio; Siciliano, Federico; Silvestri, Fabrizio; Trappolini, Giovanni

Post-training quantization reduces the computational demand of Large Language Models (LLMs) but can weaken some of their capabilities. Since LLM abilities emerge with scale, smaller LLMs are more sensitive to quantization. In this paper, we explore how quantization affects smaller LLMs’ ability to perform …

2024AlgemeenConferentiebijdrage

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Rethinking Conversation Styles of Chatbots from the Customer Perspective: Relationships between Conversation Styles of Chatbots, Chatbot Acceptance, and Perceived Tie Strength and Perceived Risk

The Impact of Quantization on Retrieval-Augmented Generation: An Analysis of Small LLMs

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