Artificial intelligence, the simulation of human intelligence by computers and machines, has found its way into healthcare, helping surgeons, doctors, radiologists, and many more. However, over 80% of healthcare professionals consists of people working in allied health professions such as nurses, physiotherapists, …

This paper investigates the role of conversational AI in improving the quality of decision-making across different stages of the process. Drawing on an experimental study involving 113 students in Dutch higher education, participants engaged in a simulated business challenge using three approaches: no …

While there is much focus on interventions to foster ethical reflection in the design process of AI, there is less focus on fostering ethical reflection for (end)users. Yet, with the rise of genAI, AI technologies are no longer confined to expert users; non-experts are widely using these technologies. …

The intersection of financial technology (FinTech) and financial inclusion is increasingly recognized in both academic research and policy as a powerful tool for addressing global challenges and supporting sustainable development. Financial inclusion is essential for achieving the United Nations' sustainable …

This guide was developed for designers and developers of AI systems, with the goal of ensuring that these systems are sufficiently explainable. Sufficient here means that it meets the legal re quirements from AI Act and GDPR and that users can use the system properly. Explainability of decisions is …

It is now widely accepted that decisions made by AI systems must be explainable to their users. However, in practice, it often remains unclear how this explainability should be concretely implemented. This is especially important for nontechnical users, such as claims assessors at insurance companies, …

The integration of big data and artificial intelligence into modern systems has profoundly influenced societal structures causing significant ethical challenges. This paper investigates the role of professional oaths in mitigating these threats by focusing on Dutch data professionals. Through a two-phase …

This research explores how integrating gamification with AI-powered menu systems can influence consumer behavior toward more sustainable food choices in urban restaurants. Through a mixed-method experiment using two website prototypes, findings reveal that personalized AI suggestions and sustainability …

Trust in AI is crucial for effective and responsible use in high-stakes sectors like healthcare and finance. One of the most commonly used techniques to mitigate mistrust in AI and even increase trust is the use of Explainable AI models, which enables human understanding of certain decisions made by …

In this paper, we provide a concrete case study to better steer corporate reputation management in the light of recent proliferation of AI-generated product reviews. Firstly, we provide a systematic methodology for generating high quality AI-generated text reviews using pre-existing human written reviews …