The Provincie Groningen wants to connect people from Municipality Leek and Groningen better with a high-quality cycle path, namely Fietsroute Plus. In the exploration phase, a route was decided and it will pass through the Hoofdstraat in Midwolde and Lettelbert, which are two villages in Municipality …

In this paper, we describe the development of a collaborative approach to elicit and analyse service process experience as part of a project commissioned by the Dutch Ministry of Infrastructure and Environment. We designed and deployed a model-based instrument for measuring the experiences of both the …