Many countries experience waning public trust in government, while digitisation of society is on the rise and public authorities continue to further digitise their services. If governments do not pay enough attention to the perspective of citizens and adopt a citizen-centric approach while designing …

Purpose Social media have become a key part of placemaking. Placemaking revolves around collaboration between multiple stakeholders, which requires ongoing two-way communication between local government and citizens. Although social media offer promising tools for local governments and public professionals …

Despite the great potential of data platforms to help solve societal issues, the actual usage of data platforms is still limited due to the lack of consideration of socio-technical aspects. To understand requirements from multiple actors on a vitality data platform, semi-structured interviews were conducted …

Rwanda is landlocked and does not have other resources, so the population depends on agriculture as the main economic activity. It is from agriculture that the majority of the people get food for their survival. However, people in the country have been practising subsistence agriculture using traditional …

By using information technology, local governments can develop alternative forms of citizen engagement. Civic crowdfunding campaigns supported by online platforms enable citizens to participate financially in social projects and can be matched with government funding. As such, an alternative for subsidies …

A vital element of liberal democracy is the relationship between a government and its citizens, which is often characterised by the concept of political support or its reverse, political alienation. Ideally, this relationship should display political support since this indicates a high level of trust …

There is a dualism in current policy discourses on public health between neoliberal conceptions of health, and health as a product of social conditions. These conceptions also co-exist in the narratives of citizens. In this qualitative study carried out in the Netherlands, we analysed how people living …

Self-organisation in environmental service delivery is increasingly being promoted as an alternative to centralised service delivery. This article argues that self-organised environmental service delivery must be understood in the context of legal rules, especially environmental legislation. The article’s …

Ethnic minorities such as the Roma in Romania and the Indigenous peoples in Canada have struggled for centuries, suffering from discrimination and patronization by both their governments and society. In fact, they continue suffering from poor treatment. In order to address this, minority policies have …

Citizen participation in local renewable energy projects is often promoted as many suppose it to be a panacea for the difficulties that are involved in the energy transition process. Quite evidently, it is not; there is a wide variety of visions, ideologies and interests related to an ‘energy transition’. …