The aim of this thesis was to assess how business processes, particularly logistics and customer service, of an SME coffee retailer in the Netherlands are affected by the implementation of the subscription model while offering products directly to the consumer. Omnichannel retailers are increasingly …

Presentatie voor de Werkplaats Online Ondernemen, opkomst circa 30 MKB-ers

Presentatie over de Social Impact Tools die wij samen met sociale mkb-bedrijven hebben ontwikkeld en waarmee deze bedrijven de ontwikkelinun medewerkers kunnen laten zien en de maatschappelijke opbrengsten van hun bedrijf. De dashboards uit deze tools kunnen worden gebruikt om inkopers te laten zien …

Based on a consultation of stakeholders and a survey amongst local and regional authorities the authors review the state of EU policies for small and medium-sized enterprises (SMEs) from a regional perspective. They propose a place-based approach to SME policy based on a strong partnership between different …

Ever since, the recognition of the causality between earthquakes in the Northern part of the Netherlands, more specific the Region Groningen, gas production and the ensuing damage to houses and buildings in that area, society faces big challenges in policy-making. Not in the least because the above-mentioned …

The Knowledge Centre NoorderRuimte conducts practice-oriented research into the built environment in the Northern Netherlands. In Oldambt, a region in the northeast of the province Groningen, it was observed that the current demographic, behavioural and economic development causes a low business succession …

This survey is about recognizing patterns in the way Small and Medium Enterprises (SMEs) organize their procurement activities. The scope of the survey is limited to the key commodities of the SME. A key commodity is defined as the purchased product or service group which is essential for realizing the …

The regional office of the Royal Association MKB-Nederland, the largest entrepreneurs’ organisation in the Netherlands, MKB-Nederland Noord asked us if we could support small and medium-sized entrepreneurs (SME’s) in the North of the Netherlands to fulfill social conditions in public procurement. SME’s …

The complexity of Information Technology (IT) is increasing; so are customer expectations. Consequently it is not easy for especially small and medium enterprises (SMEs) to keep track of all IT-developments, let alone leverage them in business operations with the aim to satisfy increasingly demanding …

Paper for the WION - Werkgemeenschap Inkoop Onderzoek Nederland - 2015, 3rd version. Purchasing within Small and Medium-sized Enterprises (SMEs) is important for the overall SME firm performance. However, purchasing within SMEs is not the same as purchasing within larger organisations and there is limited …