Abstract - This study investigates the Business Process Management (BPM) maturity and process performance of the Dutch Department of Defence (DDoD). Like any other organisation, defence departments use BPM to manage their daily business processes. Despite using BPM, the organisation has never undertaken …

To gain insights into what business model-building and model-changing aspects make physiotherapy primary healthcare organisations (PTPHOs) attain and sustain superior performance in a changing environment, according to their managers.

Background: Since 2006, business principles have been introduced to foster efficient healthcare by way of managed competition. Managed competition is expressed by a contract between a health insurer and a physiotherapy primary healthcare organisation (PTPHO). In such a managed environment, PTPHOs have …

SMILES is an international project where six organisations from three countries are collaborating to develop and test innovative approaches to combating the spread of fake news. The project is led by KB, the National Library of the Netherlands and the other partners are the Institute of Sound and Vision …

This study addresses the role of a Dutch chief information security officer (CISO) and the soft skills required in this leadership role. The overview of soft skills is the outcome of the CISO perspectives in a Delphi study combined with an analysis of soft skills mentioned in job ads. A comparison with an …

Purpose: Artificial intelligence (AI) and automation are currently changing human life with a great implication in the communication field. This research focusses on understanding the current and growing impact of AI and automation in the role of communication professionals to identify what skills and …

Hoe veilig is het internet voor jongeren? Zijn online pesterijen, seksuele intimidatie en online oplichting eerder uitzondering of regel? Hoe gaan jongeren om met desinformatie en nepnieuws? Kortom, wat speelt er in deze coronatijd nu jongeren nòg meer afhankelijk zijn van internet? Dit rapport beschrijft …

Recently, the international security situation has changed significantly. Mutual trust between states has declined sharply. Policy makers of states and international organisations often no longer know where they stand. In 2016, the Oxford Dictionary proclaimed ‘post truth’ the word of the year.1 In …

Thorough understanding of how “outside the box” ideas in the newsroom can be triggered and fostered is fundamental to grasp innovation in journalism, but is still largely uncharted territory. Comprehension of its key elements would enable news organisations to reinvent themselves and improve chances …

Background: For a stress-management app to be persuasive and impactful, designers and developers should obtain a clear perspective of the value proposition according to key stakeholders before development. However, this is often not the case. In order to increase the chance of creating an impact by means …