Background: On two Care Innovation Units in the Netherlands, staff, students and Lecturer Practitioners work intensively together to provide care, create a rich learning environment, and to foster innovation and research. In striving to advance the quality of care and to develop person centred cultures …

Western-European consumers have become not only more demanding on product availability in retail outlets but also on other food attributes such as quality, integrity, and safety. When (re)designing food supply-chain networks, from a logistics point of view, one has to consider these demands next to traditional …

Social media have become an important element of modern society in a short period of time. Social media are online tools to connect people; it implies the development of publication to conversation and from sending to dialogue (Social Media Update 2010, 2010, p.2). It is important to keep in mind that …

The first part of this paper will start with an introduction of the general context of the education system in The Netherlands. This is followed by a presentation of the general characteristics of the teacher education system, of the balance between school autonomy and government control, and of the …

Nicaragua is the second poorest country in Latin America and the Northern Hemisphere. The country is in this bad position due to military conflicts in the past, corrupt and dubious politics in the past and present, a weak economy, and bad quality education and low school enrolment rates. The accumulation …

Experts like Jouslin de Noray, Shiba and Hardjono discern three paradigms in quality management: control, continuous improvement and breakthrough. Van Kemenade argues that before being able to reach breakthrough you need another paradigm: commitment.

The explicit attention to sustainability and related concepts within the context of housing and urban development dates back to the 70’s of the last century. Since then, a lot of efforts have been done to define the concept and to bring it into practice. This involved efforts from national to local governments, …

For IT services companies, delivering high quality IT services is of eminent importance. IT service quality drives customer satisfaction, which in its turn drives firm performance. It is this link that is addressed in this paper: How can the performance of customer service delivery teams be improved, …

Setting up strategic alliances and trying to attain the intended goals is a highrisk venture. Most research into this topic is confined to already established alliances. This research will focus on perceived performance risks by organizations considering a possible strategic venture. Following other …