Purpose This paper investigates the impact of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase through Internet channels. Design/methodology/approach Using survey data from large consumer samples from 15 European countries, the authors classify consumers according …

In many countries the Eurasian otter (Lutra lutra) is extinct or numbers are declining; resulting in a classification as “near threatened” on the IUCN’s Red List. In one-third of the European countries, however, conservation efforts, enabled the return of the species or the improvement of weakened populations. …

The proposed bi-functional protective structure intended to have hydrophilic interior towards the skin surface and hydrophobic exterior for protection, ensuring fast transfer of moisture between body and external environment. The sandwich structure is prepared using 100% wool jersey and varieties of …

Plasma treatment is a commonly used technology to modify the wetting behavior of polymer films in the production process for, e.g., printed electronics. As the effect of the plasma treatment decreases in time, the so-called "aging effect", it is important to gain knowledge on how this effect impacts …

Research has shown that evaluation can have negative effects when it is perceived as controlling rather than informational. We hypothesized that Personal Need for Structure (PNS) would moderate the effects of (perceptions of) evaluative situations. Specifically, we expected that informational evaluative …

This thesis describes how the abundance of CO2 a ects the porosity of H2O:CO2 ice mixtures deposited at di erent growth temperatures ranging from 30 - 70 K. The mixing ratios of the used ice samples H2O:CO2 = 10:1, 4:1 and 2:1 are of astrophysical relevance. Laser optical interference is used to monitor …

This study investigates whether creative, expressive, and reflective writing contributes to the formation of a work-life narrative that offers both meaning and direction among students in higher education. The content of writing done by students who participated in a two-day writing course at the start …

Purpose - In recent years, significant demographic changes in most industrial countries have tremendously affected the age distribution of workers in organizations. In general, the workforce has become more age-diverse, providing significant and new challenges for human resource management and leadership …

Since workforces across the world are aging, researchers and organizations need more insight into how and why occupational well-being, together with work-related attitudes and motivations, change with age. Lifespan theories point to subjective health and future time perspective (i.e. an individuals perceptions …

Within the semiconductor industry the demand for ever decreasing chip and resistor sizes has forced the use of extreme ultraviolet (EUV) waves in lithography machines. The older generation lithography machines used lenses to focus the waves. These lenses aren't transparent for EUV waves with a wavelength …