Social media are rapidly becoming a viable way of service marketing and customer engagement in the hospitality industry. Facebook, for instance, allows restaurants to publish information, multimedia content and engage with their customers e.g., to answer questions or learn about their preferences. Being …

An existing fuel cell hybrid distribution truck, built for demonstration purposes, is used as a case study to investigate the effect of stack (kW) and battery (kW, kWh) sizes on the hydrogen consumption of the vehicle. Three driving cycles, the NEDC for Low Power vehicles, CSC and JE05 cycle, define …

Airline ground operations are subject to the conflicting demands of short turn-around times and safety requirements. They involve multiple parties, but are less regulated than airborne processes. Not surprisingly, more than a quarter of all aircraft incidents occur on the ground. These incidents lead …

The present study examined the influence of group climate on empathy in a Dutch youth correctional facility in a sample of 59 incarcerated delinquent boys. Higher levels of empathy have been shown to be associated with less delinquent and more prosocial behaviour, and may therefore be vital for successful …

In this study we include personal war experiences in Duncan's path model of sta-tus attainment to answer the following research question: To what extent can personal war experiences explain the occupational status of Dutch people who experienced World War II? We expect that personal war experiences have …

The Franco-German relationship has always been very prominent in European politics and currently still is. These two states that started out as enemies in post-war Europe, gradually managed to come together and form a partnership. This dissertation seeks to examine during which main events in European …

Teacher knowledge guides a teacher's behaviour in the classroom. Teacher knowledge for technology education is generally assumed to play an important role in affecting pupils' learning in technology. There are an abundant number of teacher knowledge models that visualise different domains of teacher …

In this paper we turn to the field of innovation management and the use of metaphors to address the question: what kind of alternative metaphors and narratives have some open-innovation organizations introduced highlighting and fostering knowledge-intensive organizational change? First we draw a comparative …

Although sustainability is often discussed solely in ecological terms, it cannot be disconnected from the way humans behave in their social environment. This article presents a theoretical approach toward sustainability that takes a human behavior and knowledge view on sustainability as a starting point. …

Over the past decade, the nonprofit sector has seen drastic changes in regard to the way it attracts resources; government subsidies have decreased substantially and nonprofit organizations report ever fewer donations - leaving them in search of additional sources of revenue. As a result, many nonprofit …