This thesis project deals with the central question of how Reisen mit Sinnen can internally manage upcoming tourism disasters in a more efficient way. The following management question is answered within the thesis:  How can a crisis management guideline for Reisen mit Sinnen be designed in order to …

In March of 2020, the CEO and founder of travel operator City Wonders, Simone Gozzi, stated that his company can no longer operate in its current form. With the impact of the coronavirus pandemic simply being too immense, the company was, in his own words, forced to hibernate. Within the span of a week, …

A case study on learning from the best practices and challenges of social entrepreneurship among women empowerment projects in tourism in order to create a sustainable business model. 

The continous growth of the tourism industry, the shift from a service to an experience economy and global trends such as increasing technological innovations, make hospitality performance crucial to any tourism organization. However, not all tourism players are yet understanding the significance of …

The hospitality industry contributes significantly to global climate change through its high resource consumption and emissions due to travel. As public pressure for hotels to develop sustainability initiatives to mitigate their footprint grows, a lack of understanding of green behavior and consumption …

The Icelandic landscape is facing increased pressure in a geopolitical situation where energy policies and increasing tourism lead to infrastructural development and ecological adaptation. Tectonic plates and glaciers create renewable Energy industries in Iceland. They rely on considerable renewable …

The desire for new experiences that are truly authentic has become an important mainstream in the tourism industry. The main goal of this empirical case study was twofold: 1) To determine which concept of authenticity in tourism literature is most connected to Pine and Gilmore's theory on the search …

Several facts and developments in the economy and the spa industry lead to shifting customer demands. In combination with an insufficient understanding of the process of experiences and their effects on customers result in the need for a deeper insight into the individual customer experience in the spa …

This study focuses on the local information needs of visitors of the Utrechtse Heuvelrug. As a DMO it is crucial to understand the behaviour of the visitors at your destination, especially in the dynamic industry with the continuous developments. Therefore the objectives of this research are to create …

The Dominican Republic (DR) is home to a wide variety of ecosystems and environmental assets, from flourishing tropical rainforests to arid deserts, and from the highest mountain in the Caribbean to a lake that lies 42 meters below sea level. This has caused tourism development to be of national interest. …