Grounded in the Stereotype Content Model, Risk Perception Theory, Technology Acceptance Model, and Relational Embeddedness Theory, this research delves into the relationship between chatbot conversation styles, customer risk, and the mediating role of chatbot acceptance and tie strength in online shopping. …

Abstract: The Problem-Solution Chain (PSC) models proposed in this exploratory paper are conceived as describing chains of problem-solution links, thereby modelling specific multi-link ‘problem-solving’ paths, typically (but not exclusively) from a high-level business problem to lower-level functional …

OBJECTIVE: We designed a Patient and Family Participation Education Program (PFEP) with the aim of fostering a positive attitude and enhancing the competencies of hospital nurses required for effective patient and family participation in care. METHODS: In a Dutch university hospital, we conducted a before-after …

Objective We designed a Patient and Family Participation Education Program (PFEP) with the aim of fostering a positive attitude and enhancing the competencies of hospital nurses required for effective patient and family participation in care. Methods In a Dutch university hospital, we conducted a before-after …

Background: Community nurses (CNs) play an important role in supporting healthy lifestyles, including healthy eating behaviour of patients. However, many CNs do not incorporate healthy eating support in their daily routines to the fullest extent possible. This study aimed to explore (1) the associations …

'As the events industry continues to evolve, the push for sustainability and inclusivity has never been more crucial. Four groundbreaking impact start-ups, having tested their innovations with Innofest under the Green & Inclusive Forward initiative, are addressing some of the most pressing challenges …

Background It can be very challenging for practitioners to talk with autistic children, especially when the conversation calls for self-regulation. Self-regulation is inextricably linked to awareness of oneself and others in social contexts. Encouraging the need for autonomy could help increase self-awareness …

In this article, we show how elderly clients in Dutch dietary consultations adjust dietitians’ history taking questions that suggest a cause for weight loss. Using conversation analysis and discursive psychology, we analyzed the history taking phase of recorded primary care conversations of 7 dietitians …

Design thinking leert studenten te denken als een ontwerper. Dat is hard nodig: de uitdagingen die ze tegenkomen als professional vragen niet alleen om onderzoekende, maar ook om ontwerpende vermogens. Alleen voelt niet iedere student (of docent die de studenten moet begeleiden) zich automatisch creatief. …

Digital Humans are the new way to personalize digital interactions with your customers while building trust and rapport. Because the prove of innovations is in the numbers, in this session Guido Jongen (founder of Virtually Human) and Lotte Willemsen (Professor on the Rotterdam University of Applied …