Due to changes in technology and customer behaviour, entrepreneurial firms have to constantly innovate. Here, service innovation has appeared as a successful way to overcome the dead-end road of competition (Bouwman & Fielt, 2008). Thus, entrepreneurial firms are increasingly asked to develop competences …

The significance of IT platforms are that they facilitate information, communication and new technologies and allow companies to improve efficiency and optimise their supply chain processes. By definition this implies that an IT platform is a cloud-based software which is not installed on a company’s server …

Background People from lower and middle socioeconomic classes and vulnerable populations are among the worst affected by the COVID-19 pandemic, thus exacerbating disparities and the digital divide. Objective To draw a portrait of e-services as a digital approach to support digital health literacy in …

This is a report of the research done during the Summer School 2022 at the Digital Methods Initiative (UvA). The work and the report were developed in collaboration with the participants in the datasprint: Gabrielle Aguilar // Federica Bardelli // Laura Bruschi // Miranda García // Giulia Giorgi // Matthew …

A long time ago, well before the COVID-19 pandemic, a sad, dark thing clawed its way into our social media feeds: depression memes. These memes, shared on social platforms such as Instagram, Twitter, Reddit, 4chan, and TikTok, date back to as early as 2016, although it’s hard to tell precisely. What …

This chapter discusses the sharing economy in the Netherlands, focussing on shared mobility and gig work platforms. The Netherlands has been known as one of the pioneers in the sharing economy. Local initiatives emerged at the beginning of the 2010s. International players such as Uber, UberPop, and Airbnb …

Corporate reputation is becoming increasingly important for firms; social media platforms such as Twitter are used to convey their message. In this paper, corporate reputation will be assessed from a sustainability perspective. Using sentiment analysis, the top 100 brands of the Netherlands were scraped …

The Institute of Network Cultures and the Learning Community Critical Making are proud to present the Post-Precarity Zine, a toolbox for beginning artists. Times have changed. The art world and the creative economy are no longer the ones we used to know. The digital economy, the pandemic, and the cuts …

Zowel in de marketingtheorie als in de praktijk is er veel aandacht voor zowel klantbeleving als voor merkbeleving. Vreemd genoeg is er onvoldoende afstemming tussen beide. Zo houden experiencespecialisten en accountmanagers zich niet bezig met merkwaarden, en houden brandmanagers en CMO’s (Chief Marketing …