Adviesrapport en verantwoordingsdocument. Onderzoeksvraag: Hoe kan IamReservations de klantbeleving optimaliseren?

Op 15 januari was Start-up City aan de Kadijk 2 op de Zernike Campus het toneel voor de eerste “Critical Friend Experience”. Een interactieve sessie met de methodiek Critical Friends. Zes student-ondernemers kregen door een groep van dertig critical friends - jonge ondernemers, onderwijsmanagers en docenten …

In leaving the more traditional territories of the concert performance for broader societal contexts, professional musicians increasingly devise music in closer collaboration with their audience rather than present it on a stage. Although the interest for such forms of devising co-creative musicking …

Some people are better at looking at things from a wider perspective than others – they can think outside the box. Individuals, companies and organizations strive for continuity to provide basic safety. Innovation is crucial to survive in the modern world. Sometimes we need to be quick and exploit new …

During my first visit to Japan in 1990 I got acquainted with the Toshiba DynaBook. Unlike earlier laptops, this one was small, elegant and easily fitted into a backpack. A year later I was able to purchase one. This wonder of compact technology accompanied me during my travels to Berlin and Eastern Europe …

A common risk among adolescents is sexual solicitation, in which an adolescent is asked to provide sexual information, engage in sexual talk, or in sexual activities. Although scholars increasingly address this topic from an intrapersonal perspective, there is little attention to factors of language …

The present study evaluates the Youth Initiated Mentoring (YIM) approach in which families and youth care professionals collaborate with an informal mentor, who is someone adolescents (aged twelve to twenty-three) nominate from their own social network. The informal mentor can be a relative, neighbour …

The aim of the research-by-design project The Hackable City is to develop a research agenda and toolkit that explores the role of digital media technologies for new directions for urban planning and city-making. How can citizens, design professionals, local government institutions and others creatively …

Up until 2005 Peter Mak was involved as pedagogy teacher in the instrumental teacher education of the Bachelor of Music of the Prince Claus Conservatoire. The programme’s pedagogy section consisted of modules developed by Peter including ‘Didactics’, ‘Learning processes’, ‘Study skills’, and ‘Exceptional …

A tangible proof of the meaning and scope of human flourishing that can change not only organizations but also entire societies, is given by Robert Schuman, the French Minister of Foreign Affairs who launched the Schuman Declaration (1950) that gave birth to the EU. His leitmotiv was to be a faithful …