Marketers moeten klantenbehoeften vervullen. Zij werken klantgericht en baseren zich daarbij vaak op enquêtes en andere verbale uitingen van klanten. Vanuit de psychologie is inmiddels echter duidelijk dat mensen vaak helemaal niet zeggen wat ze echt vinden. Niet omdat ze dat niet willen, maar omdat …

Full text aan te vragen bij auteurs. This article describes the results of qualitative research into the moral issues faced by social work professionals working in projects targeted at teenage mothers. The research is part of the tradition of empirical and practice-driven ethics. The main questions were: …

tIn this study we aimed to identify genes that are responsive to pertussis toxin (PTx) and might eventu-ally be used as biological markers in a testing strategy to detect residual PTx in vaccines. By microarrayanalysis we screened six human cell types (bronchial epithelial cell line BEAS-2B, fetal lung …

Large groups in society lack the necessary skills to be sufficiently self-reliant and are in need of personal assistance. These groups could be supported by information and information technology (ICT), but only if this technology is designed to fit their (cognitive) abilities. Inclusive design theory …

Objective To use a qualitative approach to examine the perceptions of policy makers, general dental practitioners, dental hygienists, dental students and dental hygiene students in the Netherlands following the introduction of a direct access policy in 2006. Methods Semi-structured interviews and focus …

To describe and identify various perspectives on eating difficulties following stroke to enable theory development and facilitate advancement of interventions. Methods: Concept analysis in line with Morse’s principles of exploring pragmatic utility was used throughout the data collection and analysis. …

Abstract To add value to the organization, an Enterprise Architecture Management (EAM) function should be able to realize its goals in line with the corporate strategy. In this paper *, we propose the Enterprise Architecture Realization Scorecard (EARS) and an accompanying method to discover the strengths …

At the end of the nineties, many unaccompanied minor asylum seekers (UMAs) came to the Netherlands due to wars and continuing violence in the world. Many UMAs try to find a new home and ask for asylum in order to get protection. Therefore, the asylum issue has become an urgent item on the political agendas …

Seaway Heavy Lifting (SHL) has a business growth objective of gaining more orders in the wind turbine generator installation field. For this purpose the company is interested in finding alternative solutions for their installation methods. The main subject of this report is finding alternative solutions …

In 2007, the Dutch Ministry of the Interior and Kingdom Relations initiated the program 'Veilige Publieke Taak'. It was designed to provide employers with guidelines and solutions for handling aggression and violence towards employees with a public task. One of the most important initiatives of this …