Purpose In order to better understand how heuristics are used in practice, the authors explore what type of heuristics is used in the managerial domain of financial advisors to small and medium-sized enterprises (SMEs) and what influences the shaping of these heuristics. In doing so, the authors detect …

Purpose: Artificial intelligence (AI) and automation are currently changing human life with a great implication in the communication field. This research focusses on understanding the current and growing impact of AI and automation in the role of communication professionals to identify what skills and …

Purpose: The purpose of this paper is to investigate which critical success factors (CSFs) influence interaction on campuses as identified by the facility directors (FDs) of Dutch university campuses and to discuss how these compare with the literature. Design/methodology/approach: All 13 Dutch university …

Purpose This paper sets out to compare different methodologies for measuring the value(s) of live popular music and to explore the different motivations amongst a range of organisations engaged in that work. Design/methodology/approach The authors analyse how the values of live music are measured, who …

Purpose The information security field requires standardised education. This could be based on generic job profiles and a standard competence framework. The question is whether this is possible and feasible. To find out, the author did a case study: developing an information security master curriculum …

Purpose This study aims to identify variability in aviation operators in order to gain greater understanding of the changes in aviation professional groups. Research has commonly addressed human factors and automation in broad categories according to a group’s function (e.g., pilots, air traffic controllers …

Purpose The purpose of this paper is to investigate coaches' views on developing leadership and shared leadership capacity in particular in competitive youth football. Design/methodology/approach This qualitative examination focusses on the leadership philosophy of ten male coaches at the sub-elite competitive …

This paper aims to explain the influence of facility design on urban quality of life from an educational perspective. The outcome of this paper is to determine the influence of facility management (FM) on the quality of life of citizens in the city of The Hague by actively using a facility design to …

Purpose: The present study deals with the numerical modeling of the low-velocity impact damage of laminated composites which have increasingly important applications in aerospace primary structures. Such damage, generated by various sources during ground handling, substantially reduces the mechanical …

Purpose This paper explores the potential andpitfalls of Lesson Study (LS) in Dutch initial teacher education (ITE). This context is examined through data drawn from student-teachers and teacher educators participating in LS. Design/methodology/approach Three case studies of three teacher education …