It is now widely accepted that decisions made by AI systems must be explainable to their users. However, in practice, it often remains unclear how this explainability should be concretely implemented. This is especially important for nontechnical users, such as claims assessors at insurance companies, …

The adoption of digital technologies in zoological institutions is transforming animal care management. However, challenges persist in integrating mobile applications into daily workflows. This qualitative study examines technology adoption in a Southeast Asian zoological institution, focusing on a mobile …

Despite the importance of sustainable fashion consumption, sustainable fashion retailers capture only a small segment of the overall fashion market. While existing research has thoroughly examined consumer drivers of purchasing sustainable fashion, little is known about how retailers perceive these drivers …

This dissertation focuses on the question how money mules are recruited and which mechanisms play a role. Money mules are people who receive money from victims of online fraud. They are an indispensable link in the commission of financial-economic cybercrimes, such as phishing and bank helpdesk fraud, …

Clinical decision support systems (CDSSs) have gained prominence in health care, aiding professionals in decision-making and improving patient outcomes. While physicians often use CDSSs for diagnosis and treatment optimization, nurses rely on these systems for tasks such as patient monitoring, prioritization, …

Trust in AI is crucial for effective and responsible use in high-stakes sectors like healthcare and finance. One of the most commonly used techniques to mitigate mistrust in AI and even increase trust is the use of Explainable AI models, which enables human understanding of certain decisions made by …

In 2030, more than 80% of the Dutch population will live in urban areas. This rapid urbanization brings significant challenges, such as air pollution, a shortage of green spaces, heat stress, and other urgent issues that threaten our living environment, but it also offers opportunities: the chance to …

A replacement of cars with conventional internal combustion engines (ICEs) by electric vehicles (EVs) is seen by many as a means to improve local air quality, reduce dependence on fossil fuels and CO2 emissions. The market for EV is slowly developing with a growing number of (subsidized) manufacturers …

Artificial intelligence (AI) is an emerging technology and offers opportunities for developing innovative products and services. Traditionally, innovation process models are tools to support innovation. However, existing innovation process models are criticized for being generic, rigid, and resource-intensive, …

It has become increasingly clear that news avoidance is a multidimensional phenomenon consisting of both intentional news avoidance and low news use, yet knowledge about the longitudinal dynamics between these dimensions is still lacking. Furthermore, there is a lack of studies investigating the relationship …