BACKGROUND: One-third of all medication errors causing harm to hospitalized patients occur in the medication preparation and administration phase, which is predominantly a nursing activity. To monitor, evaluate and improve the quality and safety of this process, evidence-based quality indicators can …

The purpose of this report was to research how to optimize customers and sales for independent coffee cafes in the Netherlands. By researching the main motivations of Dutch consumers to visit a coffee cafe and current marketing methods used in other coffee cafes, an advice marketing plan is offered. …

Bulgaria has been trying to catch up with fellow Western European countries since its admission in the EU. However, issues from the transition crisis since 1989 persist to the present day. The country has suffered in many forms from the rapid change from a communist regime to a democratic sovereign state. …

The purpose of this dissertation is to determine how West Papua came to be a province of Indonesia and how the Indonesian government has treated its ethnically and culturally distinct indigenous population, and more specifically the Papuan self-determination movements which it gave rise to, from 1963 …

In this chapter, the governmental as well as nongovernmental organization of sports in Belgium will be discussed. However, in the framework of this book, it is not possible to present an in-depth analysis. Therefore, this contribution should be considered as a brief overview of the most relevant features …

In 2007, the Dutch Ministry of the Interior and Kingdom Relations initiated the program 'Veilige Publieke Taak'. It was designed to provide employers with guidelines and solutions for handling aggression and violence towards employees with a public task. One of the most important initiatives of this …

Promotor : Prof. dr. S. Brinkkemper In recent years the focus on business process improvement has greatly increased in industry as well as in public and health institutions. Information systems and especially Business Process Management (BPM) systems are essential to achieve this. Despite success and …

The aim of this explorative research was to understand in which ways audience interaction influences the audience‟s experience of a dance performance. In particular this research focused on the processes of audience participation, affect, aesthetic distance and kinaesthetic empathy. To this end it investigated …

The concepts of Corporate Social Responsibility and Corporate Community Investment are not clearly defined in literature as of yet. However, considering the recent surge of attention these concepts have gotten, they have become points of interest for the general public, governments, commercial organisation, …

This paper describes the participatory development process of a web-based communication system focusing on disease management, particularly infection control of Methicillin-resistant Staphylococcus aureus (MRSA). These infections are becoming a major public health issue; they can have serious consequences …