One aspect of a responsible application of Artificial Intelligence (AI) is ensuring that the operation and outputs of an AI system are understandable for non-technical users, who need to consider its recommendations in their decision making. The importance of explainable AI (XAI) is widely acknowledged; …

In this paper, we explore the design of web-based advice robots to enhance users' confidence in acting upon the provided advice. Drawing from research on algorithm acceptance and explainable AI, we hypothesise four design principles that may encourage interactivity and exploration, thus fostering users' …

This paper reveals how the automatising of protocols ignited a public conflict between Dutch banks and their Small and Medium-sized Enterprise (SME) clients in the years after the Global Financial Crisis. The bank’s “infirmary departments” for Financial Restructuring and Recovery (FR&R) were accused …

In this paper, we explore the design of web-based advice robots to enhance users' confidence in acting upon the provided advice. Drawing from research on algorithm acceptance and explainable AI, we hypothesise four design principles that may encourage interactivity and exploration, thus fostering users' …

Artificial Intelligence systems are more and more being introduced into first response; however, this introduction needs to be done responsibly. While generic claims on what this entails already exist, more details are required to understand the exact nature of responsible application of AI within the …

The current sea margin estimate applied in early ship design, commonly assumed 15-20% extra installed engine power, is not based on calculations, but has nonetheless become an industry standard. These sea margin estimations, applied in early ship design, are insufficiently accurate. This paper evaluates …

The energy transition from fossil fuels to sustainable alternatives makes the design of future-proof ships even more important. In the design phase of a ship, it is uncertain how many and which fuels it will use in the future due to many external factors. In fact, a ship typically sails for decades, …

Inland water vessels are impacted by climate change in two respects. First of all, they will need to convert to low-impact power propulsion and energy (PPE) systems. Secondly, they will need to deal with the impact of climate change, especially longer periods of very low and high water. This paper reviews …

While digitalisation requires facilities management (FM) organisations to change at an increasing rate, little is known about the mechanisms that create ownership and enable individuals to implement changes in everyday FM practice. In this study, these mechanisms are explored from a stewardship perspective. …

Due to the changing technological possibilities of services, the demands that society places on the level of service provided by the Dutch Central Government (DCG) are changing rapidly. To accommodate this, the Dutch government is improving its processes in such a way that they become more agile and …