Referring patients from specialist mental-health services (provided by multiple healthcare service providers and aimed at relieving symptoms of mental illness) to less intensive care (provided by a nurse or psychologist in cooperation with a general practitioner and aimed at improving quality of life) …

Since the first uptake of electric vehicles, policy makers are questioning how to rollout public charging infrastructure in an efficient manner, such that user convenience balances with costs of investment. In some metropolitan areas, the first phase of rollout has been passed, meaning an optimized deployment …

In this paper, we describe the development of a collaborative approach to elicit and analyse service process experience as part of a project commissioned by the Dutch Ministry of Infrastructure and Environment. We designed and deployed a model-based instrument for measuring the experiences of both the …

The number of light commercial vehicles (LCV) in cities is growing, which puts increasing pressure on the livability of cities. Freight vehicles are large contributors to polluting air and CO2 emissions and generate problems in terms of safety, noise and loss of public space. Small electric freight vehicles …

Personalization, production on-demand, and flexible manufacture facilities are growing within the European apparel sector, supported by national and regional public policy. These developments seem to embody a much waited “paradigm shift” in the fashion industry; a shift from global to local scale, from …

Cities’ sustainability strategies seem to aim at the reduction of the negative impacts of urban freight transport. In the past decades, many public and private initiatives have struggled to gain broad stakeholder support and thus remain viable. Researchers and practitioners have only recently recognised …

Underground culture and non-institutional arts of Eastern Europe, North America and Western Europe of the 1970s/1980s often included experimentation with the dispensation of individual signatures and identities, in favor of pseudonyms and collective-anonymous identities. This included dispensation of …

ICT Spirit wil stapsgewijs automatisering aanbieden binnen de organisatie en aan de klanten. Er wordt momenteel veel tijd besteed aan de herhalende en standaard werkzaamheden. Door deze werkzaamheden wordt tijd in beslag genomen, dusdanig dat er onvoldoende ruimte is voor innovatie en verbetering. De …

A year later, in 2013, the Westerkwartier Area Cooperative was established – a new form of cooperation at the regional level, involving hundreds of dairy farmers, other SMEs, Terra MBO as the representative of the knowledge institutions in the region, the National Forest Service in the Netherlands (‘Staatsbosbeheer’), …

The collapse of the Corporate Commercial Bank in 2014 is the biggest financial fraud case that occurred in Bulgaria since it joined the European Union. The prosecutors’ indictment defines it as a pyramid scheme case. It had a great impact on Bulgarian economy and politics, as its measurable impairment …