Een groeiend aantal dienstverlenende organisaties zet humanoïde servicerobots in voor klantontvangst. Zo maken gemeenten, hotels, restaurants en winkels gebruik van servicerobots om klanten te verwelkomen, in te checken, en de weg te wijzen. Alhoewel klanten de inzet van servicerobots steeds meer waarderen …

In an era of information overload, relevance is key. Even more so in the physical store, where consumers are in a ‘shopping state of mind’ (Shankar et al., 2010), and where still a significant proportion of all purchase decisions is being made. Relevance can be achieved by filtering information and targeting …

Implementing circular urban supply chains is a major economic transformation that can only work if significant coordination problems between the actors involved are solved.  This requires, on the one hand, the implementation of efficient urban collection technologies, where process industries collaborate …

The world is rapidly changing because of ecological, social, geopolitical changes and digital transformation. For example, the global pandemic has accelerated the digital transformation and encouraged more online learning and working. Furthermore, reducing the speed of climate change is one of the major …

A public sector that adequately makes use of information technology can provide improved government services that not only stimulates business development it also intensifies citizen participation and economic growth. However, the effectiveness of IT and its governance at both national as well as on …

This paper presents challenges in city logistics for circular supply chains of e-e-waste. Efficient e-waste management is one of the strategies to save materials, critical minerals, and precious metals. E-waste collection and recycling have gained attention recently due to lower collection and recycling …

An interview-study of 18 senior professionals in the Netherlands and the UK exploring how professionals in senior positions perceive (team) collaboration in the public sector and how they manage collaboration in a fast evolving, post-pandemic world of digital transformation. Framed by team theory and …

Jesse Lourens - SBOM, an overviewAbstractIn de afgelopen jaren is het softwareontwikkelingsproces versimpeld en versneld door het gebruik van open source code, frameworks en libraries van andere professionals. De software die geschreven is wordt, ondanks een versimpeling van het ontwikkelingsproces, …

The future of age-friendly cities and communities (AFCC) needs to adapt and be more agile to the changing needs of residents of all ages. The UN Decade of Healthy Ageing ‘the Decade' provides a unique opportunity to further strengthen age-friendly environments. The Decade brings together governments, …