Expectations are high for digital technologies to address sustainability related challenges. While research into such applications and the twin transformation is growing rapidly, insights in the actual daily practices of digital sustainability within organizations is lacking. This is problematic as …

Learner metacognition is one of the most influential factors that positively affects learning. Previous work shows that game-based learning can contribute to supporting and developing metacognitive knowledge and skills of learners. While there are many specific examples of such games, it remains unclear …

Data is widely recognized as a potent catalyst for advancing healthcare effectiveness, increasing worker satisfaction, and mitigating healthcare costs. The ongoing digital transformation within the healthcare sector promises to usher in a new era of flexible patient care, seamless inter-provider communication, …

Longitudinal Business Process Management (BPM) studies are rare. BPM maturity and process performance can be used to quantify an organization's BPM evolution. This research aims to examine the growth of BPM maturity over time and its impact on process performance inside an organization in continuous …

Touristification of consumption spaces describes a process in which retail and hospitality businesses adapt to the tourist demand, eroding place attachment among local residents. While this is an important cause of resistance to tourism, little is known about the mechanisms that drive or mediate this …

Een groeiend aantal dienstverlenende organisaties zet humanoïde servicerobots in voor klantontvangst. Zo maken gemeenten, hotels, restaurants en winkels gebruik van servicerobots om klanten te verwelkomen, in te checken, en de weg te wijzen. Alhoewel klanten de inzet van servicerobots steeds meer waarderen …

In an era of information overload, relevance is key. Even more so in the physical store, where consumers are in a ‘shopping state of mind’ (Shankar et al., 2010), and where still a significant proportion of all purchase decisions is being made. Relevance can be achieved by filtering information and targeting …

Implementing circular urban supply chains is a major economic transformation that can only work if significant coordination problems between the actors involved are solved.  This requires, on the one hand, the implementation of efficient urban collection technologies, where process industries collaborate …

The world is rapidly changing because of ecological, social, geopolitical changes and digital transformation. For example, the global pandemic has accelerated the digital transformation and encouraged more online learning and working. Furthermore, reducing the speed of climate change is one of the major …

A public sector that adequately makes use of information technology can provide improved government services that not only stimulates business development it also intensifies citizen participation and economic growth. However, the effectiveness of IT and its governance at both national as well as on …