Purpose The purpose of this paper is to clarify which knowledge, skills and behaviors are used to describe excellent performance in professional communication. As the demand for talented communication professionals increases, organizations and educators need an empirically defined set of performance …

Background Over the past few years, the complexity of the health care system in which nurses are required to practice has increased considerably, magnifying the need for excellent professionals with a specific set of knowledge, skills and attitudes. However, the characteristics that distinguish an excellent …

Data on which the manuscript was accepted: Reference: Snijders, I., Rikers, R. M. M., Wijnia, L., and Loyens, S. M. M., “Relationship Quality Time: The validation of a relationship quality scale in higher education”. Manuscript submitted for publication on 5 November 2016 at the journal of Higher Education …

UNIDO and the Energy Academy Europe (EAE) / New Energy Coalition, a centre of excellence on energy located in Groningen, the Netherlands joint forces to enhance the understanding of innovative energy solutions and to contribute to building new capacities for promoting green industry and sustainable energy …

This paper elaborates on a form of university-industry cooperation called 'collaborative PhDs'. Engineers working at companies or governmental organisations get the opportunity to do a PhD at the university. The aim of these science-based collaborations between academia and industry is to increase the …

De huidige vorm van leiderschap binnen de afdeling COPS (Customer Operations Consumer) van T-Mobile is op dit moment niet toereikend om tot buitengewone klantbeleving te komen. Daarbij is het op dit moment niet inzichtelijk wat de huidige situatie is en welke behoefte er bestaat bij managers en medewerkers …

This study investigated the overall quality of the interpersonal relationship students have with faculty and staff, that is,relationship quality (RQ). In relationship management research, RQ is paramount for the creation of bonds with customers, which in turn is necessary for the sustainability of organizations, …

Excellence by teaching strategy: autonomy and structure in balance for every student. Presentation at the International Honours Conference, Windesheism University of Applied Sciences, June 2017