Over the past few years the terms 'fair trade', 'sustainable' and 'organic' have become more present in combination with tea products in the supermarkets. These terms are used for many different goals. Some suppliers actually try to provide the consumer with a product that has been produced following …

This report looks at the SEIN Course on Clinical Epileptology. This is an annual two-week course, which has been running since 2010. It offers young doctors with an interest in epilepsy, from low- and middle-income countries, the opportunity to follow a short, but practical and compact training in clinical …

Researchers have long argued about the existence of the universal consumer trend escapism since it is believed that the trend has a positive influence on the entertainment industry, and thus the cinema industry, during the recession. As a result, the cinema industry is believed to be recession-proof, …

Multi-screening is a type of consumer behaviour where the user uses a second screen simultaneously or sequentially in combination with a first screen. The voice of Holland, a Dutch television programme, created together with Vodafone Nederland, a telecommunications company, a multi-screening campaign. …

This report explains the recommended course of action for Henkel Beauty Care Benelux towards successfully launching a new male skincare line in The Netherlands within six months. To achieve this, the aim of the research was to identify the general male consumer tendencies regarding cosmetic products …

In this research, the experiences and behaviors of end-users in a smart grid project are explored. In PowerMatching City, the leading Dutch smart grid project, 40 households were equipped with various decentralized energy sources (PV and microCHP), hybrid heat pumps, smart appliances, smart meters and …

Purpose This paper investigates the impact of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase through Internet channels. Design/methodology/approach Using survey data from large consumer samples from 15 European countries, the authors classify consumers according …

For this examination, qualitative research has been carried out into which extent the Internet has influenced the traditional consumer decision process (CDP) model (Blackwell, Miniard & Engel, 2006) and how the stages of this model are visible on websites. It is examined because the emergence of the …

How a company can reduce customer defection by changing its strategy and increasing customer intimacy. This means having a better company/customer relationship and building customer loyalty.

Chapter 6 in Consumption culture in Europe. The chapter focuses on cultural differences in consumption across Europe and describes general attitudes towards consumption and brands, the significance of shopping, and how these are linked to the motives of consumption of alcoholic and non-alcoholic drinks. …