This paper addresses the challenge faced by call center operators supporting family members of individuals with Substance Use Disorders (SUDs), particularly the difficulty of detecting emotional distress in callers during high-pressure interactions. We developed a lightweight, real-time Speech Emotion …

This chapter examines how Australian businesses operating in Singapore navigate digital transformation within the context of international operations. As digital technologies reshape the global business landscape, companies are increasingly leveraging tools such as cloud computing, artificial intelligence, …

Within Human Activity Recognition (HAR), there is an insurmountable gap between the range of activities performed in life and those that can be captured in an annotated sensor dataset used in training. Failure to properly handle unseen activities seriously undermines any HAR classifier's reliability. …

The world is changing fast, and technology is becoming smarter and more intelligent. As Artificial Intelligence dominates the conversation — with Quantum Computing, Synthetic Data, and Organoid Intelligence on the horizon — designers face an urgent question: Are we heading toward Utopian or Dystopian …

Introduction: Oral health care of older people in long-term care facilities is insufficient, stressing the need for clear evidence-based implementation strategies to improve oral care. In 2013, a systematic review was performed and new evidence was published. This study aimed to gain insights into implementation …

A chatbot’s design affects how customers perceive its competence and usefulness, both significant predictors of technology acceptance. The preferred design principles vary with the customer’s emotional state and personality, making it unrealistic to come up with a static design that serves everyone. …

In this paper, we present a multiple-site case study to illustrate the similarities and differences in cultural game jam design with youth in situated research contexts. The aim is to provide the reader with an insight into the problem space, jam design, outcomes and opportunities of a set of linked, …

While there is much focus on interventions to foster ethical reflection in the design process of AI, there is less focus on fostering ethical reflection for (end)users. Yet, with the rise of genAI, AI technologies are no longer confined to expert users; non-experts are widely using these technologies. …

A significant portion of Dutch infrastructure, including gas, water, and electricity networks, is underground. The lack of clear mapping leads to uncoordinated digging, increasing the risk of damage and labor costs. Current detection methods like probes, sonar, and ground-penetrating radar have limitations, …

In an era of rapid technological advancement, artificial intelligence (AI) has emerged as a revolutionary force, reshaping industries and redefining human interactions with technology. The tourism sector, known for its dynamic nature and customer-centric focus, stands at the forefront of this AI-driven …