ABSTRACT Purpose: This short paper describes the dashboard design process for online hate speech monitoring for multiple languages and platforms. Methodology/approach: A case study approach was adopted in which the authors followed a research & development project for a multilingual and multiplatform …

De kranten staan er vol van. In veel sectoren is er sprake van een schrijnend personeelstekort: Schiphol heeft grote problemen om beveiligers en bagage-afhandelaren te vinden, de horeca kampt met grote personeelstekorten waardoor restaurants gedwongen worden de zaak op bepaalde dagen gesloten te houden, …

Hoe kun je als organisatie in het publieke domein de digitale transitie zo inrichten dat deze zowel voor de organisatie als voor klanten succesvol is? Uit onderzoek blijkt dat het belangrijk is dat deze dienstverlening persoonlijk wordt. In dit artikel gaan we verder in op de uitkomsten van dit onderzoek. …

According to literature, digital transformation requires an organization to develop a broad, holistic, and business ecosystem perspective on how digital technologies can be used to rethink and improve business models, products, services, and processes. The objective of this research is to empirically …

Abstract The emergence of new technologies such as mp3 and music streaming, and the accompanying digital transformation of the music industry, have led to the shift and change of the entire music industry’s value chain. While music is increasingly being consumed through digital channels, the number of …

Samenwerking tussen fysiotherapie-organisaties en andere zorgaanbieders wordt vaak genoemd als voorwaarde voor succes. Maar hoe manage je als fysiotherapie-organisatie succesvolle samenwerking in een veranderende zorgmarkt? Rutger IJntema, directeur van het Innovatie Platform Fysiotherapie, beschrijft …

The increasing use of AI in industry and society not only expects but demands that we build human-centred competencies into our AI education programmes. The computing education community needs to adapt, and while the adoption of standalone ethics modules into AI programmes or the inclusion of ethical …

Abstract Healthcare organizations operate within a network of governments, insurers, inspection services and other healthcare organizations to provide clients with the best possible care. The parties involved must collaborate and are accountable to each other for the care provided. This has led to a …

Abstract - This study investigates the Business Process Management (BPM) maturity and process performance of the Dutch Department of Defence (DDoD). Like any other organisation, defence departments use BPM to manage their daily business processes. Despite using BPM, the organisation has never undertaken …

Abstract The Government of the Netherlands wants to be energy neutral by 2050 (Rijksoverheid, sd). A transition towards non-fossil energy sources also affects transport, which is one of the industries significantly contributing to CO2 emission (Centraal Bureau Statistiek, 2019). Road authorities at municipalities …