Systematic Literature Review on Digital Transformation Skills, presented at Bled Conference, Bled Slovenia, June 2022

Introduction This study aims to advance theoretical development on digital transformation (DT) skills that are essential for sustainable employment. Rapid and continuous advancements of digital technology, such as increased automation, artificial intelligence (AI), big data, cloud computing, robotics …

HRM

About Dutch Social Media Influencers doing inter-identity work

Purpose. Psychological contracts (PC) capture employees’ mental schema of the exchange agreement between themselves and their organizations, through which they make sense of their daily work environment (Rousseau, 2001). PCs are not only influenced by (large) organizational changes (Freese et al., 2011), …

The aim of this paper is to understand how employees, in their role of follower of change, frame upcoming change by studying the prospective stories they tell (n=110). This study complements the dominant retrospective approach to the research of employees’ change sensemaking. We incorporate forward-looking …

The daily lives of young professionals can be thought of as a balancing act, as they struggle with juggling their different work and nonwork roles (Allen et al., 2019). Young professionals do not only invest a considerable amount of time and energy resources in starting their careers, but also in building …

Extensive research has explored the role of perfectionism in individuals (Hewitt & Flett, 1991; Mackinnon & Sherry, 2012). Perfectionism is considered as a stable personality trait that is characterized by “high standards of performance which are accompanied by tendencies for overly critical evaluations …

Design/methodology Organisations are digitising the customer journey at a fast pace but have no idea what the effects of digitisation will be on customer experience and customer relationships. This paper describes two studies on digitisation in customer contact and the effects on customer experience …

Artikel in vakblad AG Connect waarin de auteurs ingaan op de uitlegbaarheid en begrijpbaarkeid van kunstmatige intelligentie.