Purpose The concept of banking reputation has gained significant attention due to its relevance in the banking industry. A strong reputation has become crucial for a bank’s success, as it affects trust, credibility and stakeholders' perceptions. However, understanding and managing reputation in the banking …

The rapid growth of FinTech (financial technology) companies has brought significant transformation in the global financial landscape (Electronic Transactions Association (ETA), 2021). This disruption is intensifying after the COVID-19 pandemic (International Monetary Fund (IMF), 2022). The decentralized …