Zocht je misschien: customer?
New Perspectives on Customer Relationships: How Relational Models Influence Customer Experience and How They Are Activated
Harald Pol (Onderzoeker); Mirjam Galetzka (Onderzoeker); Ad Pruyn (Onderzoeker)
The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience
Harald Pol (Onderzoeker); Mirjam Galetzka (Onderzoeker); Ad Pruyn (Onderzoeker)
Improving effectiveness of McDonalds’ self-service kiosk
Jan Sael (Student); E.J. van Weperen (Begeleider)
Managing innovative suppliers
Staal, Anne; Tookey, John; Seadon, Jeff; Mobach, Mark P.
Objective and subjective predictors of perceived cleanliness in train stations
Vos, Martijn; van Hagen, Mark
An explorative research about the applicability of chatbots at the FM service desk in offices
Cornax, LP (Laurens) (Student)
Business Customer eXperience Alignment Framework
Felix Gras; Pascal Ravesteijn (Lector); Marlies van Steenbergen (Lector); Roland Bijvank (Lid Lectoraat)
Handling consumer messages on social networking sites
Demmers, Joris; van Dolen, Willemijn M.; Weltevreden, Jesse W.J. (Kenniscentrum Fbe)
Positieve zichtbaarheid van Siemens HVAC-producten
Lisa van Vliet (Student)
Klantreis door de Leidse Schouwburg-Stadsgehoorzaal
Kevin Hensing (Student)