QUOTE “Many green fashion brands make significant efforts to communicate to their consumers about brand’s responsible practices through hang tags, but their investment is not sufficiently returned. According to my research, their key consumers often perceive them unclear, illegible and overwhelming. …

Noorderlingen zijn behoorlijk tevreden over de zorg en de zorgverzekeringen. Slechts 10% overweegt serieus om te veranderen van zorgverzekeraar. Prijs en dekking zijn hierbij belangrijke factoren.

Not having enough of what one needs has long been shown to have detrimental consequences for decision making. Recent work suggests that the experience of insufficient resources can create a “scarcity” mindset; increasing attention toward the scarce resource itself, but at the cost of attention for unrelated …

The hospitality industry contributes significantly to global climate change through its high resource consumption and emissions due to travel. As public pressure for hotels to develop sustainability initiatives to mitigate their footprint grows, a lack of understanding of green behavior and consumption …

Physical activity (PA) and sedentary behavior (SB) have important implications for health benefits. A growing number of people use consumer available wearables such as activity trackers, which claim to objectively monitor PA and SB in free-living conditions. These devices could provide essential information …

Although the prevalence of cybercrime has increased rapidly, most victims do not report these offenses to the police. This is the first study that compares associations between victim characteristics and crime reporting behavior for traditional crimes versus cybercrimes. Data from four waves of a Dutch …

There is mounting evidence that efforts to mitigate the adverse effects of human activity on climate and biodiversity have so far been unsuccessful. Explanations for this failure point to a number of factors discussed in this article. While acknowledging cognitive dissonance as a significant contributing …

Existing studies offer very limited insight into how sellers may reduce consumers' perceived risk in order to make consumer-to-consumer electronic marketplaces more successful. Contrary to these studies, the empirical investigation reported in this article acknowledges the role of sellers in enabling …

Zorg-Vuldig is een onafhankelijke zorgorganisatie, gespecialiseerd in kraamzorg, thuiszorg, begeleiding en advisering. Klanten die de kraamzorg afnemen bij de Zorg-Vuldig zijn zeer positief. Desondanks heeft de organisatie al drie jaar te maken met een daling in het aantal klanten. Zorg-Vuldig wil daarom …

Firms increasingly use social network sites to reach out to customers and proactively intervene with observed consumer messages. Despite intentions to enhance customer satisfaction by extending customer service, sometimes these interventions are received negatively by consumers. We draw on privacy regulation …