Zocht je misschien: customer?
Optimization of pre-production processes
Wassim Korichi (Student); Lauren Deckers (Docent); Paul Plasmans (Begeleider); Martin Quist (Begeleider)
The age of digitisation: The influence of digital channels on customer experience and customer relationships
Harald Pol (Lid Lectoraat); Mirjam Galetzka (Onderzoeker); Ad Pruyn (Onderzoeker)
The relations between business model efficiency and novelty, and outcome while accounting for managed competition contract: a quantitative study among Dutch physiotherapy primary healthcare organisations
Rutger IJntema (Onderzoeker); Di-Janne Barten (Onderzoeker); Hans Duits (Lid Lectoraat); Brian Tjemkes (Onderzoeker); Cindy Veenhof (Lector)
Spotless? Perceived Cleanliness in Service Environments
Vos, Martijn; Pruyn, Ad; Mobach, Mark P.; Galetzka, Mirjam; van Hagen, Mark
How The End-to-End Customer Experience bridges the relationship between signalling and trust in online shopping.
Cécile Sternel (Student); David Branon (Begeleider)
Customer experience in the luxury retail industry
Mathilde Laporte (Student); Isabel Son (Begeleider)
The Role of Fake Review Detection in Managing Online Corporate Reputation
Loke, R. E. (Faculteit Business En Economie); Kisoen, Z.; Cuzzocrea, Alfredo; Gusikhin, Oleg; van der Aalst, Wil; Hammoudi, Slimane
Investigating the emergence of customer orientation by analyzing a co-creation servitization project between a Dutch supplier and a German customer.
Jean Louis Steevensz (Lector)
Analysing the different influences of product vs. customer orientated strategy: Focusing on small and medium-sized companies in the contiguous German and Dutch border region
Patrick Szillat (Associate Lector)
How location-based messages influence customers’ store visit attitudes
Verhagen, Tibert (Lectoraat Emerging Technology For Business); Meents, Selmar (Amsib (Cedis)); Merikivi, Jani; Moes, Anne (Faculteit Digitale Media En Creatieve Industrie); Weltevreden, Jesse (Lectoraat Digital Commerce)