Kubernetes adoption has grown drastically since its release in 2014. Today, Kubernetes has become the de-facto standard to deploy and orchestrate containerized applications. Avisi Managed Environments (AME) is a cloud-agnostic platform that provides fully managed Kubernetes clusters that host mission-critical …

Traditionally moving raw data from source to destination has been a tedious process of planning infrastructure predicting scalability, availability, and costs. The solution demonstrated in this thesis is a serverless ETL pipeline that manages semi-structured data and transforms it into a query-compatible …

Big data analysis can change the global tourism and hospitality industry, providing deeper knowledge and greater insights and increased relationships regarding e-travelers. The purpose of this study is to present a mapping literature review and a research articles' classification regarding big data and …

Kelvion refrigeration B.V is one of the world’s leading manufacturers of heat exchangers, who provide solutions for almost every industrial application imaginable, working in an engineer to order fashion to provide the customers with the utmost ability to customize their products. In theory, 9 weeks …

The paper explores how the customer experience bridges the relationship between signaling and trust in online shopping, following the framework of the Design-Based Research cycle. The main research question is as follows: “How does the end-to-end customer experience bridge the relationship between signaling …

How the customer experience in luxury retail is changing and what the future of it looks like based on customers needs and wants.

Design/methodology Organisations are digitising the customer journey at a fast pace but have no idea what the effects of digitisation will be on customer experience and customer relationships. This paper describes two studies on digitisation in customer contact and the effects on customer experience …

Background: Since 2006, business principles have been introduced to foster efficient healthcare by way of managed competition. Managed competition is expressed by a contract between a health insurer and a physiotherapy primary healthcare organisation (PTPHO). In such a managed environment, PTPHOs have …

This dissertation presents research on customers’ perceptions of cleanliness in service environments. The research contributes to the gap in the literature on cleanliness examined from a customer perspective, and adds to the understanding of environmental cues that influence perceived cleanliness. Part …

In a recent official statement, Google highlighted the negative effects of fake reviews on review websites and specifically requested companies not to buy and users not to accept payments to provide fake reviews (Google, 2019). Also, governmental authorities started acting against organisations that …