Scientific evidence shows that context-related situational factors (leadership, co-workers, and organisational culture) influence unethical rule breaking behaviour. However, it needed to be identified whether this evidence also applies to F&B service departments in five-star hotels and what aspects will …

Leaders are at the heart of organizational value integration. Ensuring ethical leadership from top management within the hospitality industry which is heavily focused on human interaction is crucial in ensuring all stakeholders are ethically treated. Since many four-five star hotels in Thailand have …

The research aims at proving the impact of joining UN Global Compact on students' ethical behaviour. The research goal is to convince Hotelschool The Hague to join UN Global Compact and provides evidence on impact on the students.

Research looking at how the four dimensions of cultural intelligence facilitate global mobility.

The research report dives deep into a leader's wellbeing identifying reasons that can enhance or decrease it in a virtual environment. With the use of the Job-Demand-Support-Control model the researcher identifies ways that the well-being is affected and proposes ways to enhance it especially under stressful …

City Hospitality is a concept created to enhance the welcoming feeling in cities for tourists. Visitors whose expectations are exceeded, are known to act as ambassadors for their destination and are more likely to return and spend more during their trip. It is unclear whether City Hospitality can contribute …

This research report investigates the current level of diversity consciousness and inclusive behaviour of students at Hotelschool the Hague, and develops two solutions to increase diversity and inclusion education in the bachelor program curriculum.

In this report, the impact of COVID-19 on small physical retail stores in Utrecht is analysed, and what this impact means for the current and future outlook of high street real estate in city centre of Utrecht.

The main problem within the hospitality industry lies with a significant food waste occurring in kitchens due to overproduction and kitchen employee behaviours causing environmental, complex ethical and economic issues. The research answers the question: What is the impact of AI technology (like Orbisk) …

An assessment of SJDs service quality through interaction quality, physical environment and outcome quality. The final intervention looked at reducing perceived waiting times by improving ambiance and reducing patient anxiety.