This paper addresses the challenge faced by call center operators supporting family members of individuals with Substance Use Disorders (SUDs), particularly the difficulty of detecting emotional distress in callers during high-pressure interactions. We developed a lightweight, real-time Speech Emotion …

In the past few years, the EU has shown a growing commitment to address the rapid transformations brought about by the latest Artificial Intelligence (AI) developments by increasing efforts in AI regulation. Nevertheless, despite the growing body of technical knowledge and progress, the governance of …